If you are not completely satisfied with your purchase, we’re here to help.

RETURNS
– You have 14 days to return an item from the date of purchase.

– To be eligible for a return, the item must be in the same condition that you received it, seal unbroken, unused, and in the original packaging.

REFUNDS
– Once we receive your returned item, we will inspect it and notify you that we have received your returned product.

– If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within 14 business days.

– Shipping costs are non-refundable. If you received free shipping, the corresponding shipping cost will be deducted from your refund.

EXCHANGES
– We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.

SHIPPING RETURNS
– You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

– It is recommended to use a trackable shipping service to ensure the product reaches us.

If you have any further questions about our refund policy, feel free to contact us at info@shwari.pt